Cancellation & Refund Policy

Last Updated: 15 October 2026

At One India Trip, we make travel arrangements with hotels, transport providers, airlines, railways and other service partners. Once a booking is confirmed, certain administrative work, reservations and supplier commitments may already have been made.

This Cancellation & Refund Policy explains the cancellation charges, refund conditions and applicable rules for domestic and international bookings made through One India Trip.

1. General Cancellation Rules

1. All cancellation requests must be submitted in writing through our official email address or WhatsApp contact.
2. The cancellation date will be considered the date on which One India Trip receives the written cancellation request.
3. Cancellation charges apply even when a booking is cancelled shortly after confirmation, as administrative work, booking arrangements and service-related costs may already have been incurred.
4. The applicable cancellation charges will be calculated according to the relevant cancellation schedule below or the specific terms communicated at the time of booking.
5. Any non-refundable supplier charges, issued tickets, permit fees, visa fees, payment gateway charges where non-refundable, and other actual costs may be deducted where applicable and properly disclosed.
6. Refunds will be calculated after deducting applicable cancellation charges, non-refundable costs and any legally applicable taxes on retained fees.
7. Cancellation and refund terms imposed by airlines, railways, hotels, transport providers, activity operators and other third-party suppliers may also apply.
8. No refund will be provided for services that have already been used or for any non-refundable component, subject to applicable law.

2. Domestic Tour Package Cancellation Policy

For domestic tour packages within India, the following cancellation schedule will generally apply:

The above charges represent the standard cancellation schedule. If the actual non-refundable supplier charges or specific, previously disclosed booking terms result in a higher amount, the applicable deduction may be based on those costs and terms.

3. Bookings Made Close to the Travel Date

For tour packages booked within 15 days of the scheduled travel date, 100% of the total package cost must be paid at the time of booking confirmation, as stated in our Payment Policy.

Such bookings may involve immediate hotel, transport, ticket or other supplier commitments. If cancelled, the applicable cancellation schedule, supplier cancellation conditions and any non-refundable costs will apply. A full refund cannot be guaranteed.

4. Flight and Train Ticket Cancellation Policy

1. Flight and train bookings require 100% advance payment before tickets are booked or issued.
2. Once tickets have been issued, refunds will be governed by the applicable airline, railway, booking platform and fare rules.
3. Airline or railway cancellation charges, fare differences, service fees and other applicable charges may be deducted.
4. Convenience fees, booking fees or payment processing charges that are non-refundable under the relevant provider's terms will not be refundable.
5. If a ticket is cancelled by the airline or railway, the refund will depend on the amount actually refundable by the relevant provider and the applicable rules.
6. One India Trip cannot guarantee a full refund for a ticket cancelled by a customer or a supplier.

5. Hotel, Transport and Activity Bookings

Hotel rooms, vehicle reservations, sightseeing activities, permits, adventure activities and other individual services may have their own cancellation deadlines and penalties.

Where a hotel or service provider applies a non-refundable booking condition, a cancellation fee or a no-show charge, the applicable amount may be deducted from the customer's refund.

If a package includes several services, each service may be subject to its respective supplier's cancellation terms.

6. International Tour Cancellation Policy

International tours may require advance payments to overseas hotels, airlines, transport operators, local agents, tour guides, activity providers and other suppliers. Certain services may be non-refundable once confirmed.

The following standard cancellation schedule will generally apply to international tour packages:

These are standard charges. Actual non-refundable supplier costs or specific international booking conditions disclosed before confirmation may result in a higher deduction where applicable.

International Booking-Specific Conditions

• Visa and permit fees: Visa fees, application charges, permits and related service fees are generally non-refundable where the relevant authority or service provider does not refund them.
• International flights: Airline cancellation, refund, reissue and rescheduling rules will apply.
• Overseas hotels and local suppliers: Their cancellation and refund conditions will apply to the relevant services.
• Currency and bank charges: Exchange-rate differences and non-refundable bank, remittance or payment-processing charges may affect the final refund.
• Visa refusal: A visa refusal does not automatically entitle the customer to a full refund. The applicable package and supplier cancellation terms will apply.
• Travel restrictions or documentation issues: Any resulting cancellation will be handled according to the relevant booking terms and applicable law.

7. Kedarnath Helicopter, Char Dham and Other Special Packages

Special pilgrimage packages, including Char Dham Yatra, Do Dham Yatra, Kedarnath Yatra, helicopter packages, group tours, peak-season bookings and other limited-availability arrangements may be subject to separate cancellation and refund conditions.

Helicopter tickets, permits, accommodation, transport and other services may be subject to the applicable terms and conditions of the relevant operator or authority. Any special cancellation, refund or rescheduling conditions applicable to a booking will be communicated to the customer before booking confirmation.

For Char Dham Yatra by Helicopter and other helicopter packages, cancellation charges, refund eligibility, rescheduling and weather-related disruptions will be governed by the applicable terms of the authorised aviation operator for the relevant service. Other package components, such as hotels and ground transportation, may be subject to separate cancellation conditions.

Where a helicopter service or another supplier cancels or suspends a service due to weather, operational issues, government restrictions or safety requirements, refunds or alternative arrangements will be handled according to the relevant operator's policy, the applicable booking terms and applicable law.

One India Trip will assist customers with cancellation and refund coordination for bookings made through us. However, refunds for third-party services will depend on the applicable supplier terms and the amount refundable under those terms.

8. Cancellation by One India Trip

If One India Trip cancels a confirmed package for reasons within its control and cannot provide a reasonable alternative, the customer will be offered an appropriate refund or alternative arrangement in accordance with the booking terms and applicable law.

If a service is affected by severe weather, natural disasters, government restrictions, strikes, security concerns, supplier closures or other circumstances beyond our reasonable control, we will make reasonable efforts to arrange alternatives or process eligible refunds according to supplier policies and applicable law.

Any non-refundable supplier payments already committed may affect the amount recoverable, subject to applicable law and the specific terms of the booking.

9. Date Changes, Name Changes and Amendments

Requests to change travel dates, passenger names, hotels, vehicles, destinations or other package details are subject to availability and supplier approval.

Amendment fees, fare differences, additional hotel costs, supplier penalties and administrative charges may apply. A date change or amendment may be treated as a cancellation and a new booking if required by the relevant supplier's rules.

10. No-Show and Unused Services

If a customer does not arrive at the agreed reporting point, misses a departure, fails to check in, or chooses not to use a booked service, the booking may be treated as a no-show.

No refund will generally be available for no-shows or voluntarily unused services, except where a refund is required under applicable law or the relevant supplier's rules.

11. Refund Processing Time

1. Refund processing will begin after the cancellation has been confirmed and the applicable refundable amount has been calculated.
2. Refunds will generally be initiated within 7–14 business days, where the refundable amount can be determined without waiting for a supplier's refund.
3. If a refund depends on an airline, railway, hotel, overseas supplier or other third party, processing may take longer. In such cases, One India Trip will process the customer's eligible refund after receiving or confirming the refundable amount from the relevant provider, subject to applicable law.
4. Refunds will normally be made to the original payment method or another method mutually agreed upon where permitted.
5. Any applicable deductions will be communicated to the customer.

12. Taxes and Cancellation Charges

Cancellation charges and service fees will be treated in accordance with applicable tax laws. GST will be charged, retained or adjusted as legally applicable to the relevant fee or transaction and will not be treated as an automatic additional deduction from every refund.

Where a tax invoice or credit note is required, it will be handled in accordance with applicable GST requirements.

13. Refund Exceptions and Consumer Rights

Nothing in this policy is intended to exclude or limit any consumer right or legal remedy that cannot lawfully be excluded or limited.

Where applicable law, a competent authority or a court requires a different refund treatment, the relevant legal requirement will prevail over any inconsistent term in this policy.

14. Contact Us

For cancellation requests, refund enquiries or clarification regarding booking-specific conditions, please contact:

By confirming a booking, customers acknowledge that they have been informed of the applicable cancellation and refund terms.