Terms & Conditions

Last Updated: 15 October 2026

Welcome to One India Trip. These Terms & Conditions apply to bookings made through our website, by phone, WhatsApp, email or any other authorised booking channel.

By requesting a quotation, confirming a booking or using our travel services, you agree to these Terms & Conditions and the applicable Payment Policy and Cancellation & Refund Policy.

1. About Our Services

One India Trip provides travel planning, tour packages and booking assistance for destinations across India and, where offered, international destinations. Services may include accommodation, transportation, sightseeing, pilgrimage tours, helicopter services, tickets, permits and other travel-related arrangements.

Some services are delivered by independent third-party suppliers, including hotels, airlines, railways, transport operators, guides and activity providers.

2. Enquiries, Quotations and Booking Confirmation

1. All quotations are subject to availability and the validity period stated in the quotation.
2. A quotation or itinerary is not a confirmed booking.
3. A booking will be considered confirmed only after the required payment has been received and the booking has been confirmed by One India Trip.
4. Customers should review the itinerary, travel dates, passenger details, hotel category, room occupancy, vehicle type, inclusions, exclusions and total cost before confirming.
5. Any special request is subject to availability and confirmation by the relevant supplier.
6. Verbal discussions do not override written booking terms unless the agreed change is confirmed in writing by One India Trip.

3. Payment Terms

1. For standard tour packages, 50% of the total package cost is payable at the time of booking, and the remaining 50% must be paid at least 15 days before the travel date.
2. For tour packages booked within 15 days of travel, 100% of the total package cost must be paid at the time of booking confirmation.
3. Flight and train bookings require 100% advance payment before tickets are booked or issued.
4. Certain hotels, helicopter services, international packages or special bookings may have different payment deadlines. These will be communicated before confirmation.
5. Bookings and services may remain unconfirmed until the required payment is received and verified.
6. Any applicable taxes, additional services or charges will be communicated as part of the quotation or invoice.

Full details are available in our Payment Policy.

4. Official Payment Channels and Bank Account Policy

All payments for bookings made with One India Trip must be transferred only to the company's official current bank account specified below or through another payment channel officially authorised by the company in writing.

Official Bank Account Details

Important Payment Instructions

1. Customers must make payments only to the official company bank account listed above or through a payment channel officially authorised by One India Trip.
2. Payments made to any personal bank account, employee, individual, agent or third party that has not been expressly authorised by One India Trip in writing will not ordinarily be recognised as payments made to the company.
3. One India Trip shall not be responsible for payments transferred to unauthorised accounts or individuals, except where the company confirms the payment in writing or responsibility arises under applicable law.
4. Customers should verify the beneficiary name and bank details before transferring money. If anyone provides different bank details or requests payment to a personal account, customers should verify the request directly with One India Trip through its official contact channels.
5. A booking will be treated as paid only after the funds have been received and verified in the company's authorised account or payment channel. Booking confirmation will be issued accordingly.
6. If the company's bank details change, customers must verify the updated details through an official company communication before making payment.

5. Travel Documents and Passenger Information

Customers are responsible for providing accurate passenger names, ages, contact details and other information required for bookings.

Customers must carry valid identification and any documents required for their journey. International travellers are responsible for ensuring that their passports, visas, permits, travel insurance and other required documents are valid.

One India Trip is not responsible for problems caused by incorrect passenger details, invalid documents, visa refusal or failure to meet applicable entry requirements, except where responsibility is imposed by applicable law.

6. Hotels and Accommodation

1. Hotels are provided according to the category, property and room occupancy stated in the confirmed itinerary.
2. If a specific hotel is unavailable, an alternative of a comparable category may be offered, subject to availability and the agreed booking terms.
3. Standard check-in and check-out times are determined by the hotel.
4. Early check-in, late check-out, room upgrades, extra beds, additional meals and other special requests are subject to availability and may incur additional charges.
5. Hotel facilities, views, room sizes, meal arrangements and services are managed by the respective property.
6. Customers must follow hotel rules and are responsible for damage caused by them or their travelling companions, subject to the hotel's terms and applicable law.

7. Transportation and Transfers

1. Transportation will be provided according to the vehicle type and services specified in the confirmed itinerary.
2. Vehicle allocation may depend on passenger numbers, luggage, road conditions and availability.
3. Travel times are estimates and may change due to traffic, weather, road conditions, restrictions or other circumstances.
4. Additional kilometres, extra hours, route changes, parking, tolls, permits or other costs not included in the confirmed package may be chargeable where applicable and communicated to the customer.
5. Customers should arrive at the agreed pickup point on time. Delays caused by late reporting may affect the itinerary.
6. Vehicle and driver arrangements are subject to applicable transport regulations and supplier conditions.

8. Itinerary Changes and Sightseeing

The itinerary is planned according to the information available at the time of booking. The sequence of sightseeing, departure times and travel routes may change due to weather, traffic, road closures, local restrictions, operational requirements or safety considerations.

One India Trip will make reasonable efforts to provide the confirmed services or suitable alternatives when changes become necessary. Any material change to the agreed package cost or services will be communicated to the customer, subject to the applicable booking terms and law.

Services not specifically mentioned in the confirmed itinerary or inclusions are not guaranteed.

9. Char Dham, Do Dham and Other Pilgrimage Tours

Pilgrimage tours, including Char Dham Yatra, Do Dham Yatra and Kedarnath Yatra, may be affected by weather, road conditions, government advisories, registration requirements, health and safety restrictions, crowd management or decisions made by the relevant authorities.

1. Registration and Documents: Customers must complete all mandatory registrations and carry the required travel documents, permits and identification.
2. Darshan and Accessibility: Temple access, darshan timings, road access and pilgrimage schedules are subject to the relevant authorities and cannot be guaranteed by One India Trip.
3. Helicopter Services: Helicopter services, where included in a package, are subject to the applicable terms and conditions of the authorised aviation operator, including operational clearances, weather conditions and safety requirements.
4. Helicopter Cancellation and Refunds: For Char Dham Yatra by Helicopter, Kedarnath helicopter services and other helicopter packages, cancellation charges, refund eligibility, rescheduling and weather-related disruptions will be governed by the applicable operator's policy and the booking-specific terms communicated to the customer before confirmation. Refunds will be handled according to the relevant operator's policy, applicable booking terms and applicable law.
5. Accommodation and Transportation: If road access becomes restricted or the itinerary is disrupted, accommodation, transportation or sightseeing arrangements may need to be changed, subject to availability and the applicable booking terms.
6. Health and Fitness: Customers should assess their personal fitness and travel suitability before undertaking physically demanding or high-altitude journeys. Customers are responsible for following relevant safety instructions and travel advisories.
7. Unforeseen Disruptions: If a pilgrimage or helicopter service is suspended, delayed or cancelled due to weather, government restrictions, operational issues or safety concerns, One India Trip will assist with coordination and available alternatives, subject to supplier policies and applicable law.

No particular darshan time, weather condition, road access or helicopter operation can be guaranteed.

10. Flight, Train, Helicopter and Third-Party Services

Tickets and services supplied by airlines, railways, helicopter operators and other third parties are governed by their respective terms and conditions.

Changes, cancellations, delays, refunds, baggage allowances, rescheduling and service disruptions may be subject to the relevant supplier's rules. One India Trip will assist with coordination where the booking was made through us, but cannot guarantee an outcome controlled by a third-party provider.

11. International Travel

For international packages, customers are responsible for meeting the passport, visa, immigration, vaccination, customs and other entry requirements applicable to their destination and transit points.

Visa approval is determined by the relevant authority and cannot be guaranteed by One India Trip. Customers should verify document requirements well before departure.

International services may also be affected by currency fluctuations, overseas supplier rules, local laws and changes in travel advisories.

12. Customer Responsibilities and Conduct

Customers agree to:

• Provide accurate booking and passenger information.
• Make payments by the specified deadlines.
• Follow local laws, supplier rules and safety instructions.
• Respect hotel staff, drivers, guides, fellow travellers and local communities.
• Take reasonable care of personal belongings and travel documents.
• Inform One India Trip of relevant special requests or assistance requirements before confirmation wherever possible.

Customers may be responsible for additional costs, losses or damage arising from their own actions or failure to comply with applicable rules, subject to applicable law.

13. Health, Safety and Personal Belongings

Customers should consider their health, mobility and personal circumstances when selecting a tour. Certain destinations and activities may involve steep walks, high altitude, remote locations, changing weather or limited medical facilities.

Customers are responsible for carrying necessary personal medication and following relevant safety advice. Travel insurance is recommended, particularly for international travel and adventure or pilgrimage tours.

One India Trip is not responsible for lost, stolen or damaged personal belongings except where responsibility arises under applicable law or an express written agreement.

14. Cancellation, Refunds and Amendments

All cancellations, refunds, date changes and amendments are governed by our separate Cancellation & Refund Policy and any applicable supplier-specific conditions disclosed before booking confirmation.

Customers should review that policy before making a payment. Certain tickets, permits, hotel bookings and other services may have non-refundable components.

15. Force Majeure and Unforeseen Circumstances

Services may be disrupted by events beyond reasonable control, including natural disasters, severe weather, landslides, floods, road closures, strikes, public emergencies, government restrictions, security incidents or major transport disruptions.

In such circumstances, One India Trip will make reasonable efforts to communicate changes and assist with alternative arrangements. Refunds, credits or additional costs will be handled according to the applicable supplier terms, the booking agreement and applicable law.

16. Pricing, Inclusions and Exclusions

The package price covers only the services specifically listed in the confirmed quotation or itinerary.

Unless expressly included, expenses such as personal purchases, additional meals, tips, laundry, room service, travel insurance, entry fees, camera fees, optional activities and other personal expenses are payable by the customer.

If a supplier changes a price or imposes a charge after booking, any adjustment will be handled according to the agreed booking terms and applicable law.

17. Complaints and Service Issues

Customers should inform One India Trip as soon as reasonably possible if a confirmed service is not provided as agreed, so that we can attempt to resolve the issue during the trip.

Customers may submit complaints through our official contact channels. We will review the concern and respond within a reasonable period, taking into account the nature of the issue and any information required from suppliers.

Nothing in this section limits any legal rights available to the customer.

18. Website Information and Intellectual Property

Website content, descriptions, photographs, itineraries, branding and other materials are provided for informational and business purposes. Reasonable efforts are made to keep information accurate, but availability and supplier details may change.

Unless otherwise stated, website content and branding belonging to One India Trip may not be copied, republished or commercially reused without prior written permission.

19. Limitation of Liability

One India Trip will make reasonable efforts to coordinate the services confirmed in a booking. Responsibility for services provided directly by independent suppliers may be subject to those suppliers' terms and applicable law.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable consumer rights or remedies.

20. Privacy and Personal Information

Personal information collected during enquiries and bookings will be handled in accordance with our Privacy Policy and applicable data protection laws.

21. Changes to These Terms

One India Trip may update these Terms & Conditions from time to time. The version applicable to a confirmed booking will be interpreted alongside the specific terms communicated and agreed at the time of booking, subject to applicable law.

22. Governing Law and Disputes

These Terms & Conditions are subject to the laws of India. Any dispute will be handled by the appropriate forum or court having jurisdiction under applicable law. Nothing in this section restricts a consumer from exercising any statutory right to approach a competent consumer forum or other authority.

23. Contact Us

For enquiries, booking assistance or questions about these Terms & Conditions, contact: